Privacy policy
Plain-English privacy
The short version
- We only collect what's needed to remind you about deadlines.
- Your scanned images stay on your device — never uploaded to our servers.
- Extracted text and structured fields are stored so the app works across devices.
- You can delete your account and all associated data at any time.
What we collect
Account information
- Email address (and name, if you sign in with Apple)
- An Apple-issued opaque user identifier (if you sign in with Apple)
Reminder content
When you scan a document, the app extracts text from it using on-device or server-side OCR. The text and structured fields (e.g. title, issuer, due date, reference number, amount, contact details) are stored in our database. The original image is never uploaded — it stays only on your device.
Device information
- A push notification token (so we can send you reminders)
- App version and platform (for diagnosing crashes)
What we do not collect
- Document images (kept on your device only)
- Location data
- Contacts, photos, or files beyond what you choose to scan
- Analytics or third-party advertising identifiers
How we use this data
- To extract deadlines and contact details from your documents
- To schedule and deliver reminders before each due date
- To keep you signed in across app sessions and devices
- To diagnose bugs and support requests you raise with us
Who else processes your data
To run DueSnap we rely on a small number of trusted infrastructure and AI providers. Each is bound by their own privacy commitments and only processes the data needed for that specific function:
- Cloud hosting and database — securely stores your account, reminders, and extracted text. Data is held in the EU.
- AI extraction provider — receives only the text read from your documents, in order to identify deadlines, amounts, and contact details. The provider does not use this data to train models.
- Authentication provider — verifies your sign-in.
- Push notification service — delivers your reminders to your device.
We can share the full list of sub-processors on request — email support@duesnap.app.
Data retention
Your reminders are kept until you delete them or close your account. If you delete a reminder, it is permanently removed from our database within 24 hours. If you delete your account, all reminders, profile data, and push tokens are removed within 7 days.
Your rights
Under UK GDPR you have the right to access, correct, port, or delete your personal data, and to object to or restrict processing. You can:
- Access and edit your reminders directly in the app
- Delete individual reminders or your entire account from the Settings screen
- Contact us at support@duesnap.app for anything else
If you're unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office at ico.org.uk.
Children
DueSnap is not intended for users under 13. We do not knowingly collect personal data from children.
Security
All data in transit is encrypted with HTTPS/TLS. Data at rest in our database is encrypted. Access to user data is restricted to the account holder by row-level security policies.
Changes to this policy
If we make material changes, we'll update the "Last updated" date and notify active users in the app.
Contact
Litvybe Ltd · support@duesnap.app